QUESTION 1: How can I pay?

You can pay for your order securely via PayPal,Payoneer, Alipay, which accepts both debit and credit cards. We also offer bank transfers as an option, and you can select your preferred payment method at our checkout page.

QUESTION 2:I have just placed an order. Can I change the colour or model?

Once an order has been sent out for delivery, we are unable to process changes or exchanges. We work to dispatch all orders as soon as possible, which means sometimes the order may already be on its way to you before you reach out to us. Therefore, we always recommend that you double-check your order details before completing checkout.

QUESTION 3:My order has been shipped. Can I change or cancel my order?

Unfortunately, once your order has been dispatched for delivery, we will no longer be able to make changes to your order or cancel it.

QUESTION 4: If any part of a power track or adapter becomes faulty, can that part be replaced? And where should I send the product for repair?

Certain removable parts such as top covers, rubber flaps and fuses are replaceable at an additional cost. Otherwise, it is more cost-effective to replace the entire accessory if it becomes faulty. You may contact us here. 

QUESTION 5:Returns/Exchanges

At this time, we do not accept returns or exchanges for change-of-mind requests. Any requests for exchange due to manufacturing defects are covered under the terms of our warranty statement.