WHAT DELIVERY OPTIONS DO I HAVE?
When your destination country is the U.S., you can choose between Standard Delivery and Express Delivery.
STANDARD DELIVERY:
- Processing Time: Orders typically ship within 1-3 business days.
- Delivery Time: 18-30 business days (varies by destination and customs processing).
- Shipping Cost: $10 for the first 500g, $1 per additional 500g.
FREE standard shipping on all orders over $300. The discount will be automatically applied at checkout.
During peak seasons and promotional periods, delivery may take slightly longer due to increased order volume and customs delays.
During peak seasons and promotional sales, delivery might take a little longer.
EXPRESS DELIVERY:
- Processing Time: Orders ship within 1 business day.
- Delivery Time: 7-30 business days (varies by destination).
- Shipping Cost: $10 for the first 500g, $1 per additional 500g.
FREE express shipping on all orders over $300. The discount will be automatically applied at checkout.
Express orders receive priority processing and faster transit times through our premium shipping partners.
During peak seasons and promotional sales, delivery might take a little longer.
WHERE DOES ZEVINS DELIVER?
We currently ship to most countries in North America and Europe. See below for details:
United States
We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, excluding public holidays.
Please note that we do not ship to APO/FPO/DPO addresses or U.S. territories (including Puerto Rico, Guam, Alaska, and Hawaii).
European Union (EU)
We ship to most EU countries, including the United Kingdom, Germany, France, Italy, Spain, the Netherlands, and more.
Orders are processed Monday – Friday, excluding local public holidays.
Please note that customers are responsible for any applicable customs duties, import taxes, or VAT charges levied by their country, which are not included in the product or shipping price.
🌍 Other Countries
If you are located outside the above regions and would like to place an order, please contact our customer service team at winniezheng79@gmail.com to check availability before placing your order.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
TAX AND DUTIES
Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
1、 DDP: Prices Include All Taxes & Duties
We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
2、DDU: Prices Exclude Taxes & Duties
We ship to all locations on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.
Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for the location that you’re shipping to. After you have placed your order, we’ll email you to seek your acceptance of these terms. For an estimate of taxes and duties on your purchase, please contact your local customs.